Yes, Fly and Fetch is a legal entity. Our company does not condone any illegal activity. Hub Managers and Travellers inspect all packages that will be delivered. Senders are obligated to give an unpacked item. If Items require special packaging, this should be provided by the sender.
Fly and Fetch also requires all members to comply with airport security regulations and pay the fees of international import/export and customs law. We always recommend our users to check the regulations of every country they are travelling to, including stopovers.
Any member of the Fly and Fetch community that violates our terms of service are promptly flagged and removed from our roster.
Fly and Fetch is a modern international shipping provider. We are up to 80% cheaper than most courier services and up to 2x faster as we deliver in just 2-4 days!
Yes! Safety is one of our top priorities. We are trying our best to provide the best shipping experience for everyone! We are very transparent about who we are as a company. We respect your privacy and we do not share any information with external stakeholders.
Fly and Fetch is a start-up company based in Edmonton, Alberta. The company started when co-founders, Shelvie and Victoria realized that they were both very dissatisfied with expensive international shipping costs. Fly and Fetch’s mission is to make international shipping cheaper, faster, and friendlier.
To learn more about our team, visit our about page
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The best way to contact us is through Facebook Messaging. You can send us a message from our contact page, or via [email protected]. Another option is to call Shelvie (780 995 0398). We’ll try to respond as soon as we can.
For any change you need to make, please contact the hub manager assigned to your shipment.
Our verified travellers and hub managers receive special instructions to make sure your packages are safe. In the event that the packages are lost or damaged, Fly and Fetch will communicate with you and take care of the matter. We believe that communicating with our users helps their experience with us to be better.
It’s very easy to send a package via Fly and Fetch!
Our Hub Managers will communicate with you on the details of your package and how it will be delivered locally. In the Philippines, intercity delivery is done through LBC.
We have personal shopper services. Our hub managers will carefully buy and pack the items you need. You will be charged for the additional services.
We have a limited capacity and our shipments fill up very quickly. By paying a non-refundable reservation fee, we make sure our space is used efficiently.
You will need to contact your hub manager and confirm if there is still enough capacity to ship your additional items.
Our fees only cover international shipping. Local delivery is an additional service. Receivers can pick up the package at the hub location for free.
Yes, you will need to cover the additional fees. Please contact the hub manager assigned to your shipment to arrange the details.
You can use any of the following cards: VISA, VISA Debit, MasterCard, Discover, JCB, and American Express. If you live in Canada, you can also send your payment via e-transfer to [email protected] using the security answer shipment.
Fly and Fetch encourages you to pay duties and tax, as it is applicable to the item being shipped. Fees might be charged to you after the items arrive at the destination. Refer to some of these links that may answer your questions.
Fly and Fetch pays up to 100% of your flight tickets in exchange for your luggage space. Sign up here. We will contact you if you have been pre-selected to travel for us. Our selection is based on your destination and available dates to travel. Best of Luck!
We recommend our travellers to have already securely planned their trips. You may begin contacting us as soon as you have your flight ticket. After purchasing and confirming your flight, Fly and Fetch can then move to reimburse you for the flight ticket once you are a verified traveller. It’s that easy and simple!
If you do not have your ticket yet, you can also apply. We will contact you and let you know if you have been selected to be one of our travellers.
The fetcher program pays for your flight ticket or part of the ticket in exchange for your luggage space. We are a modern shipping company that helps people from all over the world to stay connected with their family and friends by providing them with affordable shipping services. As our fetcher/traveller your only job is to take those packages on the plane with you! All the packages are previously inspected by our hub managers and we require our travellers to check the packages too.
Verifying your account means safety for everyone within our community and we want to do the same for you. We look forward to having safe transactions with you, hence, we strictly adhere to our safety protocols including gathering only necessary information.